Rebuilders Automotive Supply: From Paper to Digital Excellence
Before transformation, RAS's warehouse order processing operations were entirely manual. Every aspect—from pick, pack, and ship workflows to order tracking and invoicing—relied on paper forms and human data entry. Orders were written in triplicate, physically routed between departments, and updated verbally or via email. The compounding effects were tangible: lost sales opportunities, invoice inaccuracies, and unpredictable inventory swings that distorted financial reporting.
Orders written in triplicate, physically routed between departments with verbal and email updates.
Inventory was largely estimated, leading to systemic challenges across all departments.
Poor inventory accuracy caused frequent order delays and reduced sales conversion rates.
Manual paperwork forced teams to halt picking early to allow time for order entry completion.
Inefficient processes directly resulted in missed sales and poor customer satisfaction.
Unpredictable inventory swings and invoice inaccuracies distorted financial reporting.
As CIO, I led the complete digital transformation of the warehouse order processing system—from concept and architecture to deployment and adoption. I personally designed and architected an iOS-based mobile application that modernized and automated every core function of order fulfillment. This was not a vendor implementation—it was a ground-up digital transformation conceived, designed, and executed under my direct leadership.
Conducted comprehensive process mapping and root-cause analysis of operational inefficiencies
Designed complete system architecture and data integrations with sales and ERP systems
Led development of iPad-based application ensuring usability for production staff
Established real-time transactional inventory capabilities tied directly to sales orders
Drove organizational change management and training for adoption across all warehouse teams
Maintained full lifecycle leadership from concept through deployment and continuous improvement
The new mobile order processing system replaced all paper forms with a streamlined, data-driven platform designed to scale with growing sales volumes and improve accuracy at every step.
Provided warehouse staff with real-time access to sales order information, product details, and inventory status on iPads, eliminating all paper-based workflows.
Connected directly to the company's sales order and invoicing systems, ensuring all data flowed automatically without manual entry or duplicate processes.
Introduced real-time inventory deductions and work-in-progress tracking, creating a live, accurate view of available stock across all locations.
Embedded business rules for item sorting, walk sequencing, and packing order optimization to improve efficiency and reduce travel time on the warehouse floor.
Generated real-time reports, box labels, packing receipts, and under/over-packing alerts to support accuracy and accountability throughout the process.
Captured granular production data that became the foundation for future sales and operations optimization initiatives.
Achieved 100% elimination of manual order processing documents, replacing them with digital workflows accessible from mobile devices.
Real-time transactional tracking increased inventory accuracy from below 80% to over 98%, virtually eliminating stockout surprises.
Warehouse throughput improved by 35%, enabling faster order fulfillment and significantly reduced production bottlenecks.
Order and invoicing errors dropped by over 90%, virtually eliminating double entry and reconciliation issues.
On-time order completion and accuracy improvements drove measurable increases in supplier and customer satisfaction scores.
Detailed reporting system enabled management to analyze missed sales opportunities and optimize packing efficiency continuously.
This digital transformation fundamentally reshaped how RAS managed warehouse operations. By architecting and implementing a real-time, integrated mobile system, I eliminated manual processes, introduced operational transparency, and provided leadership with data-driven insights for continuous improvement. The application's success led to its adoption as the core platform for all warehouse functions, expanding beyond order processing into broader operational control and analytics. The long-term impact extends far beyond cost and efficiency gains—it has created a foundation for sustained scalability, operational excellence, and digital maturity across the organization.
Designed and implemented iOS-based order processing system that eliminated paper and manual errors
Increased inventory accuracy to over 98% and warehouse throughput by 35%
Reduced order and invoicing errors by more than 90%
Delivered scalable, data-centric platform that now underpins RAS's entire warehousing operation
Established a model for digital transformation demonstrating measurable ROI and operational leadership